Your privacy is important to us. We are committed to protecting your privacy and to ensure that we uphold your trust. Our Privacy Policy is created in compliance with The Personal Data Protection Act 2010, which regulates the processing of personal data in commercial transactions, applies to all entities under and/or related to Techsolsys Sdn Bhd (TSS). It covers how we collect, use, disclose, and store your information.
1. Why we collect your personal information
TSS is IT Support and development company. We provide IT support for laptop, desktop, server and infrastructure for a corporate client. We also develop apps for a corporate clients for them to engage with their customers, such as loyalty apps and CRM. We have built The Orange Shop Apps for loyalty purposes.
2. What personal and sensitive information we collect
The information that we collect about you will vary depending on the nature of involvement and the activities that you choose to be involved in. We endeavour to only ask you for information that is reasonably necessary for the activities you are seeking to be involved in. You are not required to provide the personal and/or sensitive information that we request, but if you chose not to provide it, it may hinder or prevent your involvement or inclusion in some activities and communications and the degree of pastoral support and care that we can provide you with.
The information that we collect includes:
- contact details (name, address, telephone numbers, email, etc.);
- personal details (birth date, marital status, gender, etc.);
- family details (spouse, children, etc.);
- education qualifications and occupation information (profession, job title, etc.).
Some personal information is considered ‘sensitive information’. At times we collect sensitive information about you, including:
- health information;
- religious information (attendance, denominational details, spiritual milestones)
- professional and practice information;
- criminal record; and
- credit card details.
2.1 Anonymity and Pseudonymity
Where practicable and lawful, we will endeavour to provide you with the option of interacting anonymously or by using a pseudonym. However, this may prevent us from practically and effectively communicating with you.
2.2 Online privacy
We are committed to protect your privacy on our web sites. All access to our public websites is anonymous, except for any areas where you login with your own account or enter your personal information.
When you visit our public websites a record of your visit is logged and the following data is supplied by your browser:
- The date, time and length of your visit to the website;
- Your IP address and/or domain name;
- Your operating system (type of browser and platform); and
- The pages and resources you accessed and the documents you downloaded.
Cookies are only used to store temporary information about your current visit, and all data stored in them is encrypted.
Our website may contain links to third party websites, and third party websites may also have links to our website.
Our privacy policy does not apply to other websites. The operators of other websites may collect your personal information.
We encourage you to read the privacy policies of any website you link to from our website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
3. How we collect your information
We collect information directly from you, unless it is unreasonable or impractical to do so. Where we collect information from third parties and it is not personal information that is contained in record, we will take reasonable steps to destroy or de-identify the information as required by law.
We collect personal information about partners, attenders, supporters, donors, volunteers, employees, contractors and visitors to our events by:
- any of the forms on our website, mobile app, other electronic means, or paper forms (visitors card, decision card, contact information form, event registration, etc.);
- face-to-face meetings;
- email or social media message or conversation;
- phone calls; and
- voice or image recording.
We will advise you of the purposes for collecting the information at the point that it is collected, and of any third parties to whom the information is usually disclosed.
3.1 Unsolicited collection of personal or sensitive information
At times we may discover personal or sensitive information about you from a third party. If it is not personal information that is contained in record, and if it is not necessary for conducting The Orange Shop activities, or we are unable to advise you, we will take steps to destroy or de-identify the information if it is lawful and reasonable to do so.
4. Security and holding of your personal information
We take all reasonable steps to protect the personal and sensitive information we hold from interference, misuse, loss, unauthorised access, modification or disclosure.
Our IT systems are password protected and comply with applicable security standards. Only authorised personnel are permitted to access your data. Where we use cloud storage, we take all reasonable steps to ensure that the providers we use have privacy policies in place that comply with Malaysia privacy regulations and principles.
It is our policy to permanently de-identify personal information where reasonable and possible; and destroy personal information once there is no longer a legal or other need for us to retain it.
5. How we use your information
We only use your personal and sensitive information for the reason we collect it as outlined above and for the purpose(s) for which it was collected and for any other purposes that you consent to, or as otherwise reasonably expected or permitted by law.
5.1 Direct Marketing
At times we will use your personal information to directly communicate with you about topics which we think you would be interested in, and be of benefit to you, such as promotional events or courses. These communications will typically be in the form of email, Whatsapps or SMS text message. We will always give you the ability to opt-out of these communications, unless the communication is required for involvement in a specific event, ministry or other area in which you have chosen to participate
6. Accessing your personal information
You can gain free access to your personal and sensitive information by requesting it from us. In some circumstances, we may need to deny your access request, for example where:
- granting you access would have an unreasonable impact on someone else’s privacy;
- any other reason as consistent with the Privacy Act.
In such a situation we will provide you with an explanation in writing for why access is denied, including information on the process for a complaint regarding the refusal.
7. Correcting your personal information
We take all reasonable steps to ensure that the personal information we hold and collect is relevant, accurate, complete and up-to-date. We regularly provide Partners and Attenders with the opportunity to update your details via Contact Us Forms available at the Contact us navigation at each site, or on our website.
8. Disclosure of your information
At times we may make some personal information available to strategic partners that work with us to provide services or assist us in our mission, but only where we have your consent to do so. This does not reduce our commitment to your privacy. We work with our partners, to ensure that your privacy is respected and secured the same as if a staff member was handling it.
Any disclosure of your personal information to recipients other than our strategic partners, or leaders would only occur if we have your permission, or:
- the disclosure is required or authorised by law or court order; and
- doing so does not breach the Malaysia Privacy Principles; and
- the recipient of the information is subject to a law or binding scheme that has the effect of protecting the information that is substantially similar to the way in which the Malaysia Privacy Principles protects the information.
We may sometimes share non-personal, non-sensitive, and de-identified information with research organizations
9. Privacy questions and complaints
If you have any questions or concerns about our Privacy Policy or if you would like to make a complaint about a possible breach of local privacy laws, please contact us using the contact details below.
10. We may transfer your personal data to a place outside Malaysia and you hereby give your consent to the transfer.
- You are responsible for ensuring that the information you provide us is accurate, complete, not misleading and kept up to date.
- If, at any time after registering, you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice. Please contact us as specified above.
- Although most changes are likely to be minor, we may change its Privacy Policy from time to time, and in its sole discretion. We encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of the Website and the services and/features therein after any change in this Privacy Policy will constitute your acceptance of such change.
- The Website, The apps and our related services are not intended for those under 18, and we do not knowingly collect information from those under the age of 18. Those under 18 should not submit any personal information without the permission of their parents or guardians. By using the Website, our related applications and/or services. you are representing that you are at least 18.
- This Privacy Policy applies only to this Website and its related applications and/or service, and not to any third-party sites. Our privacy policy does not apply to external links or other websites. The operators of other websites may collect your personal information. We encourage you to read the privacy policies of any website you link to from our website.
- We take reasonable precautions to ensure the security your personal information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your personal information despite our efforts. You should note that in using the Website and our related applications and/or services, this information will travel through third party infrastructures which are not under our control. We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users of the Website. You should never transmit personal or identifying information to other users.
If we do not receive the declaration confirming that you have received this Notice and consent to our processing of your personal data below within fourteen (14) days from the date of this Notice, we will assume that you have consented to our processing of your personal data in accordance with the above.
Techsolsys Sdn Bhd
L-2-1 & L-3-1 (Suite 2.8) Plaza Damas,
No.60, Jalan Sri Hartamas 1,
50480 Sri Hartamas Kuala Lumpur
Jason.hoo@techsolsys.com.my